Operated by Ideal Creation Center Co., Ltd. To ensure maximum stability and protect all users, ic-myhost has established the following 24-point Service Policy:

Usage Restrictions & Prohibited Content

  • 1. Prohibition of content that is immoral, obscene, or violates public order and decency.
  • 2. Strict prohibition of intellectual property infringement (Copyright, Trademarks, Patents).
  • 3. No hosting of cracked software, Warez files, or links to pirated content.
  • 4. Prohibition of activities related to online gambling, narcotics, or illegal weapons.
  • 5. Zero-tolerance policy for Unsolicited Bulk Email (SPAM). Service will be terminated immediately upon detection.

Network & System Integrity

  • 6. Prohibition of hacking, unauthorized system access, or port scanning.
  • 7. Prohibition of initiating or participating in DDoS attacks.
  • 8. No IRC bots, unauthorized Proxy scripts, or VPN tunnels without prior agreement.
  • 9. Cryptocurrency mining is strictly forbidden to preserve hardware longevity and shared resources.

Resource & Account Management

  • 10. Hosting accounts are for websites only; they may not be used as personal storage or file-sharing platforms.
  • 11. CPU and RAM usage must not exceed assigned package limits to avoid impacting other users.
  • 12. Databases must be optimized. Long-running or complex queries that slow down the cluster are prohibited.
  • 13. Scripts consuming high resources for more than 90 seconds will be throttled or terminated.
  • 14. Maximum Inode limits must be observed according to your service plan.
  • 15. Users are solely responsible for account security. Lost or stolen credentials must be reported immediately.

IC Guardian Managed Hosting — Service Level

  • 15a. Target Response Time: For IC Guardian Business plan and above, our engineering team targets a response within 15 minutes for Emergency incidents (server down, security breach) — available 24/7. For General requests (configuration, advice, non-critical issues), response is targeted within normal business hours (Monday–Friday, 08:00–20:00 ICT).
  • 15b. Response Channels: Emergency contact via LINE and phone call. General requests via support ticket or email. Response times are targets, not contractual guarantees, unless otherwise specified in a signed Service Agreement.
  • 15c. Recovery Confirmation: For any data restore or recovery action, ic-myhost requires written confirmation (email) from the registered account Owner before proceeding. Restore time varies depending on data volume.
  • 15d. Uptime SLA: IC Guardian plans include a 99.9% monthly uptime commitment for the managed hosting environment, excluding scheduled maintenance and force majeure events.
  • 15e. Singapore Standby + Recovery: Available as an add-on for Core, Business and Professional plans. The Singapore standby infrastructure operates 24/7. Recovery initiation begins after Owner email confirmation is received.

Billing & Legal Compliance

  • 16. Payments must be settled by the due date. Suspension occurs automatically after the grace period.
  • 17. Data will be permanently deleted for accounts with significant payment arrears.
  • 18. Fees for Domain registration and Dedicated Servers are non-refundable once processed.
  • 19. ic-myhost guarantees 99.9% Network Uptime at CAT-IDC infrastructure.
  • 20. Disclaimer of liability for data loss due to "Acts of God" or force majeure; however, we provide automated backups for disaster recovery.
  • 21. Users must strictly comply with the Thai Computer Crime Act and related digital economy laws.
  • 22. ic-myhost reserves the right to amend these terms with prior notice via official channels.
  • 23. Providing false registration data is grounds for immediate service cancellation.
  • 24. Any action damaging the reputation of ic-myhost or Ideal Creation Center Co., Ltd. will lead to legal action to the fullest extent of the law.

IC Iron Vault — Data Retention Policy

IC Iron Vault backup storage retains data according to the following schedule. Data outside the retention window is automatically purged to manage storage resources responsibly.

  • Core Plan: 30-day retention — backup copies stored for 30 days. Data older than 30 days is automatically removed.
  • Business Plan: 90-day retention — suitable for businesses requiring quarterly recovery points.
  • Professional Plan: 365-day retention (1 year) — covers one full fiscal year for audit and compliance purposes.
  • Enterprise Plan: 730-day retention (2 years) as standard — suitable for PDPA-regulated industries such as medical, accounting and legal. Extended retention beyond 2 years is available upon request, subject to a separate Service Agreement and additional storage fees.*

Important Notes

  • Client Responsibility: The client is solely responsible for determining their own data retention requirements under applicable law, including Thailand PDPA. ic-myhost provides the retention window as a technical service parameter only.
  • Data Deletion: Upon plan expiry or downgrade, data beyond the new retention window will be permanently deleted after a 7-day grace period. ic-myhost is not liable for data loss resulting from plan changes or non-renewal.
  • Custom Retention: Enterprise clients requiring retention beyond 730 days must request a custom Service Agreement in writing prior to data accumulation. Additional storage charges apply.
  • * Retention periods are calendar days counted from the date of each backup snapshot.