Hardware Replacement SLA: Why a 4-Hour Guarantee is Vital for Enterprises

When selecting a Thailand Dedicated Server, most enterprises focus on CPU and RAM. However, the most critical factor for long-term stability is the Service Level Agreement (SLA) for hardware replacement.

What is a Hardware Replacement SLA?

Hardware failures are inevitable in the world of IT. Whether it's a worn-out SSD or a faulty RAM stick, the question isn't if it will fail, but how fast it can be fixed. A professional provider should guarantee a "Time to Replace."

The IC-MyHost 4-Hour Standard

At IC-MyHost, our partnership with Dell and our proximity within CAT-IDC Bangrak allows us to offer a 4-hour hardware replacement guarantee. While many providers take 24-48 hours to source parts, our on-site stock of genuine Dell PowerEdge components ensures minimal downtime.

Why On-Site Support Matters:

• Minimize Revenue Loss: Every hour of downtime can cost thousands of dollars for E-commerce and SaaS.
• Engineer Presence: Our engineers are at CAT-IDC 24/7, ready to physically swap components immediately.
• Genuine Parts: We use only 100% genuine Dell and Cisco parts to ensure compatibility and stability.